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Drinking Water Quality Report

The 2023 Drinking Water Systems Annual Water Quality Report is now available.  The Drinking Water Annual Report is posted for the public to download at no charge at and in hardcopy at 700 Woodward Avenue, Administration Building, Compliance Support Group. A copy of this report can also be requested by contacting (905) 546-CITY (2489) or

Low Income Senior’s Utility Rebate 

Starting in 2024, low-income seniors may qualify for financial assistance with utility costs through the new Seniors Utility Rebate. Details about the program can be found at: Water Rates.

Service Line Warranties of Canada

The Service Line Warranty program provides optional water and sewer service line warranties to cover repair costs to the private portion of the service lines.  Find out more here: Service Line Warranties of Canada

Service Line Warranties of Canada Cares Program

An assistance program known as the SLWC Cares program may assist qualified homeowners with free repairs when faced with a plumbing service emergency. If you are aware of a homeowner in financial hardship who requires a repair to their water service line, sewer service line or interior plumbing, you can submit an SLWC Cares Application.

Leak Protection Program

When residents receive an unusually high water bill and find and fix the leak that caused it, they could be eligible for assistance under the Leak Protection Program.  There are simple leak detection tips and a link to apply for an adjustment on the water at: Water Efficient Homes – Check for Leaks.

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